Refund policy

We want you and your little one to love every Babbez piece. If something isn't quite right, we're here to help. You have 30 days from the day your order arrives to request a return.

What can be returned

To be eligible for a return, items must be unworn, unwashed, and in their original condition, with all tags attached and in their original packaging. Please keep your order confirmation or proof of purchase.

For hygiene and safety reasons, some items can't be returned:

• Items that have been worn, washed, or removed from sealed packaging (such as underwear, socks, and similar layette basics)
• Personalised or made-to-order items
• Final-sale and clearance items
• Gift cards

How to start a return

Email us at support@babbez.com with your order number and the reason for your return. Once your request is approved, we'll send you clear instructions on how and where to send your item. Please don't send anything back before your return has been approved, as we're unable to accept unrequested returns.

Return shipping

Customers are responsible for return shipping costs — unless the item arrived faulty, damaged, or incorrect, in which case Babbez covers the return shipping and your full refund or replacement.

Damaged, faulty, or incorrect items

Please check your order as soon as it arrives. If anything is defective, damaged, or not what you ordered, contact us straight away at support@babbez.com with your order number and a photo, and we'll make it right at no cost to you.

Exchanges

The quickest way to get the size or style you'd like is to return the original item and, once your return is approved, place a new order for the one you want.

Refunds

Once we've received and inspected your return, we'll email you to confirm whether your refund has been approved. Approved refunds are issued to your original payment method. Please allow a few business days for your bank or card provider to process and post the refund.

We're here to help

Any questions about returns or refunds? Reach us any time at support@babbez.com and we'll be glad to help.